Can my tickets be sent to a different postal address than my billing address?
Yes, you can specify a delivery address in the UK that you want your tickets to be delivered to at the time of the booking or by contacting us.
Can my tickets be posted abroad?
We don't post tickets abroad. If you are located outside of the UK, you can pick up your tickets from the venue on the day of the event or, for some events, you can opt for email tickets or digital tickets. Please contact us if you have any questions.
Can I collect my tickets?
The collection option is only available when purchasing tickets within 7 days of the event. Tickets can only be collected from 12 noon of the day of the event and no later than half an hour prior to the start time of the event. Please note that the debit/credit card used to purchase the tickets is required in order to collect the tickets and the tickets must be collected by the original purchaser named on the booking.
I purchased tickets under my name. Can someone else collect them?
We cannot release tickets to anyone apart from the person whose name is on the booking due to Data Protection, regardless of whether they have the card the tickets were purchased with. If you would like someone else to collect tickets on your behalf, they will need to have their own I.D. and a letter of authorisation from you. Please contact us and we can send you this letter of authorisation.
I’ve lost my tickets, what can I do?
Please contact our Box Office team. It may be possible to re-issue the tickets. Where tickets can be re-issued there will be a charge of £2.50 per ticket for this service and tickets will need to be collected from the venue on the day of the event.
We will not send duplicate tickets out in the post. Duplicate tickets will be held at the Box Office until the day of the event in order to ensure that you are able to attend. Please bring some form of I.D. when collecting duplicate tickets.
Why haven’t I received my tickets yet / when will my tickets be sent out?
We dispatch tickets between two and six weeks ahead of the event. Alternative ticket vendors may dispatch tickets at different times so if your friends who booked separately have already received their tickets, don’t worry! Only contact us if you still haven’t received your tickets five days prior to the event.
For a full list of events that we are currently sending tickets for, please visit the Live Delivery Information page.
I haven’t received my print at home tickets – what should I do?
Sometimes our emails may end up in your junk mail folder, so please check this before contacting us. Your tickets will appear as a PDF attachment on your confirmation of booking email. If you still haven’t received your tickets, please contact us and we can arrange to re-send your tickets.
If you have an Online account, you can also download your tickets directly from your account. Simply log in to the website, click on your account, go to your orders and download your tickets
I missed the delivery of my standing tickets. What do I do now?
Royal Mail usually hold undelivered tickets at your nearest collection office for a period of 4 weeks before returning them to us. Please contact your local delivery office first to see if your tickets are being held for you. If your tickets are not at your local collection office, please contact us and we'll be able to look up your Track and Trace number.