Can my tickets be posted to me?
Our tickets are typically delivered digitally and can be accessed:
• In the Motorpoint Arena Nottingham app
• Via your confirmation email
• Through your online account
If you require tickets to be posted, please contact us to make your booking.
Can I collect my tickets?
We recommend purchasing tickets online and accessing your tickets in the app or via email.
If you would like to collect your tickets, please contact us to make you booking. Tickets will not be available to collect until the day of the event.
I purchased tickets under my name. Can someone else collect them?
Due to data protection, tickets can only be collected by the person named on the booking, regardless of whether they have the card the tickets were purchased with.
If you would like someone else to collect tickets on your behalf, they must bring:
• Their own ID
• A letter of authorisation from the lead booker
Please contact us and we can send you this letter of authorisation.
I’ve lost my tickets
If you can’t find your tickets, we recommend:
- Logging into your account or the app
- Checking your email confirmation (search in junk folder too)
If you’re still unable to locate your tickets, please contact our Box Office team. It may be possible to re-issue tickets with a charge of £2.50 per ticket. Any re-issued tickets will need to be collected from the venue on the day of the event so please bring some form of I.D. when collecting your tickets.
Why haven’t I received my tickets yet / when will my tickets be sent out?
Tickets are dispatched between 2-6 weeks ahead of the event. Alternative ticket vendors may dispatch tickets at different times so if your friends who booked separately have already received their tickets, don’t worry! Only contact us if you still haven’t received your tickets 2-3 days prior to the event.
For a full list of events that tickets are currently available to download in the Motorpoint Arena app, please visit the Live Delivery Information page.
I haven’t received my print at home tickets – what should I do?
Sometimes our emails might end up in your junk mail folder, please check before contacting us.
We recommend accessing your tickets via the Motorpoint Arena Nottingham app. They’ll be added to the app 2-6 weeks ahead of your event and better still, there’s no need to print them!
Read how to access tickets via the app
I missed the delivery of my standing tickets. What do I do now?
Royal Mail usually hold undelivered tickets at your nearest collection office for a period of 4 weeks before returning them to us. Please contact your local delivery office first to see if your tickets are being held for you. If your tickets are not at your local collection office, please contact us and we'll be able to look up your Track and Trace number.