When will the set times for my event be available?
If we have them, set times are posted on our X (formerly Twitter), Facebook and Instagram pages on the day of the event so keep your eyes peeled! We will also update the event page on the day of the event with details of support acts and running time information. All times posted are subject to change.
Can I arrive early on the day? Where is best to queue?
We do not permit queuing before midday on the day of the event (where the event takes place in the evening). You will be asked to leave the venue if you queue before this time. After midday, standing customers can queue on Lower Parliament Street. If you have seated tickets, your seat is already reserved and you do not need to arrive early.
Can I bring my camera?
We allow customers to bring non-professional, compact cameras into the venue. This is anything that doesn’t have a detachable lens or is considered an SLR or bridge camera. However, for some events promoters may request that photographs are not taken during the show, and we will enforce this.
Are there cloakrooms or lockers available?
At the current time, we do not have a cloakroom facility so we strongly suggest you do not bring a bag. If you do need to bring a bag, no rucksacks or bags larger than 35cm x 40cm x 19cm will be permitted. All customers will be subject to a search outside the venue via wand before entering. If you need to bring a bag for medical reasons which is larger than the permitted size, you should contact us in advance so we can try and accommodate your needs.
Can I bring my laptop?
No, laptops and large electrical items are prohibited from entering the venue during events and will have to be left off site.
Can I bring banners and signs?
We do allow small banners, these must be smaller than shoulder width and not have any poles/sticks attached.
We do not allow leaflets/mini posters to be distributed by customers. No flags, inflatables, large banners or poles/sticks will be allowed into the venue.
Am I able to meet the artist or get backstage access?
All meet & greets or backstage passes will be organised by the Promoter/Event Organiser. You will need to contact them directly as we will not be able to help with your request.
Do you have a child safe scheme?
We offer free child safe wristbands for your children in the unfortunate event they get lost. A contact telephone number should be written on the wristbands and in the event of your child being found within the venue, you will be contacted by Box Office. You can collect your wristband from Box Office.