Are there cloakrooms or lockers available?
At the current time, we do not have a cloakroom facility so we strongly suggest you do not bring a bag. If you do need to bring a bag, no rucksacks or bags larger than 35cm x 40cm x 19cm will be permitted. All customers will be subject to a search outside the venue via wand before entering. If you need to bring a bag for medical reasons which is larger than the permitted size, you should contact us in advance so we can try and accommodate your needs.
Is food and drink available at the venue?
Yes. We have a range of catering options at the venue, visit our Food & Drink section for further details.
You are not permitted to take food or drink purchased outside the Arena complex into the venue.
We offer contactless card payments on all of our concourse bars, in Encore Bar & Grill and the Sub Zero café.
Is there a cash point on site?
Yes. We have one external cash machine on Lower Parliament Street.
We do accept contactless card payments on all of our concourse bars and in Encore Bar & Grill making paying for food and drinks faster and easier.
Can I smoke in the Motorpoint Arena Nottingham?
The Motorpoint Arena Nottingham is a non-smoking venue throughout. It is against the law to smoke in the venue and smoking will lead to ejection without a refund. We also do not allow customers to use e-cigarettes or vapes in the venue. Depending on the event there may be pass outs for smoking, however for some events there will be no pass outs or re-admission of any kind.
Do you have a lost property department?
If you think you may have lost something in the venue, please contact us.
Can I carry out leafleting, sampling or a charity collection during the event?
We can organise leafleting and under some circumstances charity collections during an event, however this must be organised with the venue a minimum of 14 days prior to the event. Anybody carrying out an unauthorised charity collection or distributing leaflets/samples without prior permission will be ejected from the venue.
Do you have a dedicated prayer room?
If you require a place to worship at our venue, please let a member of the team know who will escort you to a dedicated prayer room.
Do you have a safe space?
If you're feeling anxious or overwhelmed, please let a member of our team know who will assist you to a safe space in the venue.