Can I exchange my ticket for another show or seat?
Tickets are non-exchangeable. Before you buy tickets always check the date of the show and the location of the seats you are purchasing and consider carefully if they are suitable. If you are purchasing tickets for someone else as a gift, please check that the seats will be suitable for them. In some special circumstances, authorised exchanges may be made i.e. if accessible seating is now required, subject to suitable seating being available. Where we are able to exchange tickets there will be a charge of £2.50 per ticket for this service. If you wish to exchange your seat, please contact us.
What do I do if my circumstances change?
If your circumstances change after booking tickets to an event (e.g. you break your leg and will be on crutches), please contact us in advance of the event to discuss your situation, so we can try where possible to make alternative arrangements. Subject to availability.
It's your responsibility to inform us if your circumstances have changed in such a way that means you are unable to enjoy your purchased tickets. If you don’t inform us of your situation in advance, we may not be able to assist you on the day of an event.
Why are there now better tickets available than when I purchased my tickets?
For some events, the Promoter/Event Organiser will release additional tickets that may have been held off previously (for example, for guests of the artist or press) that are now no longer needed. These tickets will be put on general sale to the public ahead of the event.
Can I upgrade to a Hospitality Experience?
If you booked your tickets through the Motorpoint Arena Nottingham, you can upgrade without any additional administration fees. Visit our Hospitality section or contact our Hospitality Team to find out more about the packages we have available.