Can I cancel my tickets and obtain a refund?
We regret that as per our Terms and Conditions we can't refund tickets unless the event is cancelled or rescheduled. We have teamed up with Twickets to allow ticket holders who can no longer attend a show to sell their tickets at no more than the price they originally paid.
Twickets is a fan-to-fan ticket resale platform where the price of tickets is never more than the original face value. It was set up to counter the profiteering resale sites which encourage ticket touting. You can trade tickets securely through their service, with payment and delivery all agreed upfront. Sellers sell for free, and buyers pay a standard booking fee of 10% of the sold for ticket price. Users must have a UK phone number, address and PayPal account to sell, and buyers can purchase with all major debit / credit cards as well as PayPal.
I have ticket protection, how do I claim a refund?
If you purchased tickets prior to 12th June 2023 and chose to protect your tickets, refunds may be possible. Please check your terms and conditions at the time of booking for a full list of what is and isn't covered.
My event has been rescheduled and I can't attend the new date. How do I claim a refund?
If you purchased tickets prior to the event being rescheduled you can request a refund by contacting your point of purchase with your order details and details of your request. Further details will be provided to your via email.
My event has been cancelled. How do I claim a refund?
If your event has been cancelled and will not be rescheduled then, in most cases, your tickets will be refunded automatically to your original method of payment by your point of purchase and you do not need to contact us. If you booked your tickets directly with the Motorpoint Arena Nottingham and we are unable to refund to you automatically a member of the Box Office team will be in touch by phone or email with further information. Please ensure you keep your contact details up to date.
Ticket Reimbursement Protection
For bookings made prior to 1September 2023, please refer to the Secure My Ticket website for their full terms and conditions.
For refunds made after 1September 2023, please refer to the details regarding protection sent at the time of the booking or visit https://www.refundable.me/ticketek/